Terms of service

 

Terms of Service

Last updated: March 2026


Welcome to So Loco. These Terms of Service (“Terms”) explain the rules for using our website, shopping with us, and interacting with our services. Throughout these Terms, “So Loco,” “we,” “us,” and “our” refer to So Loco.

Our store is hosted by Shopify, which helps us provide our website and online shopping services.

By visiting our website, using our services, or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use our website or services.

 

 

1. Using Our Website

You must be at least the age of majority in your state or province to use this site or make purchases. If you allow a minor to use a device you own or control to access our site, you are responsible for their use.

You agree to provide accurate, current, and complete information when placing an order or creating an account. You are responsible for keeping your account information secure and for all activity under your account.

 

 

2. Product Information

We do our best to display our products as accurately as possible. However, colors, textures, and appearance may vary depending on your screen, device settings, or lighting.

We reserve the right to change product descriptions, pricing, availability, and quantities at any time without notice. We may also discontinue products at any time.

 

 

3. Orders

When you place an order, you are making an offer to buy a product. We reserve the right to accept, decline, cancel, or limit any order at our discretion.

An order is not considered accepted until payment has been processed and we confirm the order.

Please review your order carefully before submitting it. Once an order is accepted, we may not be able to make changes or cancellations.

Products sold on our website are intended for personal use unless otherwise agreed in writing.

 

 

4. Prices and Billing

All prices are listed in the currency shown on our website and may change at any time without notice.

Unless otherwise stated, prices do not include shipping, taxes, duties, customs fees, or import charges.

You agree to provide accurate billing and payment information and to update it as needed so we can complete your order. By placing an order, you confirm that you are authorized to use the payment method provided.

 

 

5. Shipping and Delivery

Shipping times are estimates only and are not guaranteed.

We are not responsible for delays caused by carriers, customs, weather, or events outside our control.

Once an order is transferred to the shipping carrier, the risk of loss and title passes to you.

 

 

6. Intellectual Property

All content on this website — including text, graphics, logos, product names, images, designs, videos, and other materials — belongs to So Loco, our licensors, or our partners and is protected by intellectual property laws.

You may use our website for personal, non-commercial use only. You may not copy, reproduce, distribute, modify, republish, or exploit any part of our website or content without our prior written permission.

So Loco names, logos, product names, designs, and slogans are our trademarks or the trademarks of our licensors. Shopify and other third-party names and marks belong to their respective owners.

 

 

7. Third-Party Tools and Links

Our website may include tools, services, or links provided by third parties. We do not control these third-party services and are not responsible for their content, policies, or actions.

If you use third-party tools or visit third-party sites, you do so at your own risk and subject to their terms and policies.

 

 

8. Shopify Relationship

So Loco is powered by Shopify, which enables us to provide our online store and services. However, all purchases made through our website are made directly from So Loco, not Shopify.

By using our services, you agree that Shopify is not responsible for any aspect of your purchase from So Loco, including product issues, shipping issues, losses, or damages related to your transaction.

You release Shopify and its affiliates from any claims related to purchases or transactions made with So Loco.

 

 

9. Privacy

 

Your use of our website is also governed by our Privacy Policy. Because our store is hosted by Shopify, some personal information may also be collected and processed by Shopify in order to provide and improve the services.

By using our website, you acknowledge that you have read our Privacy Policy and understand that your information may be processed by Shopify and service providers assisting us.

 

 

10. Reviews, Feedback, and Submissions

If you send us reviews, comments, suggestions, ideas, photos, or other content, you give us permission to use, reproduce, edit, publish, display, and share that content for marketing, business, or promotional purposes without compensation to you.

You confirm that anything you submit is your own or that you have permission to share it, and that it does not violate anyone else’s rights or any law.

We may remove any content we believe is unlawful, offensive, misleading, or otherwise inappropriate.

 

 

11. Errors and Omissions

Sometimes our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, shipping, availability, or promotions.

We reserve the right to correct these issues and to cancel or update orders if any information was incorrect, even after an order has been placed.

 

 

12. Prohibited Uses

You may not use our website or services:

  • for any unlawful purpose

  • to violate any law or regulation

  • to infringe on our intellectual property or anyone else’s

  • to harass, abuse, threaten, defame, or harm others

  • to submit false or misleading information

  • to distribute spam, malware, viruses, or malicious code

  • to scrape, copy, reproduce, or exploit the site without permission

  • to interfere with the website’s security or functionality

  • to use bots, spiders, automated tools, or AI agents to access or interact with the site in a way we do not permit

We may suspend or terminate access to our site if we believe these Terms have been violated.

 

 

13. Agents and Automated Tools

You may not use bots, automated scripts, AI agents, or similar tools to access or interact with our website in a way that disguises the fact that the activity is automated, bypasses our protections, or interferes with normal site operation.

We may block, restrict, or terminate access for any automated activity we do not allow.

 

 

14. Termination

We may suspend or terminate your access to our website or services at any time, with or without notice, for any reason, including if we believe you have violated these Terms.

Any obligations or rights that by their nature should survive termination will continue to apply.

 

 

15. Disclaimer of Warranties

Our website, services, and products are provided “as is” and “as available,” without warranties of any kind, either express or implied, except where required by law.

We do not guarantee that the website will always be available, secure, error-free, or uninterrupted.

To the fullest extent allowed by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, durability, title, and non-infringement.

 

 

16. Limitation of Liability

To the fullest extent permitted by law, So Loco, our affiliates, partners, employees, service providers, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or products.

This includes, without limitation, loss of profits, loss of revenue, loss of data, or other similar damages.

Some states or jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

 

 

17. Indemnification

You agree to defend, indemnify, and hold harmless So Loco, Shopify, and our affiliates, partners, service providers, employees, and agents from any claims, losses, damages, liabilities, or expenses (including reasonable attorneys’ fees) arising from:

  • your violation of these Terms

  • your misuse of the website or services

  • your violation of any law or the rights of a third party

 

 

18. Severability

If any part of these Terms is found to be unlawful, void, or unenforceable, the rest of the Terms will remain in effect.

 

 

19. Entire Agreement

These Terms, together with any policies posted on our website, including our Privacy Policy and Refund Policy, make up the entire agreement between you and So Loco regarding your use of our website and services.

 

 

20. Assignment

You may not transfer or assign your rights under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms without notice.

 

 

21. Governing Law

These Terms and any disputes related to them or to our services will be governed by the laws of the state in which So Loco is headquartered, without regard to conflict of law principles.

You agree to the jurisdiction and venue of the applicable state or federal courts in that location.

 

 

22. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date.

Your continued use of our website or services after any changes are posted means you accept those changes.

 

 

23. Contact Information

If you have questions about these Terms, you can contact us at:

So Loco
lo@getsoloco.com